Scheduling: no problem. Called and told them I was using a Groupon - had plenty of times to pick from and were upfront about how to prep my skin and that I would need to pay tax when I got there (more and more Groupon companies are doing this now).
Getting there: fine. It's in an office building so plenty of parking and while the building is a little dated, that's not this place's fault!
Waiting area: if you're looking for a spa with relaxing music and floral scents in the air keep looking. This place is all about removing hair! Plenty of room, checkin was prompt and straightforward.
Staff: professional and friendly. My technician has been with the company for 7 years so this wasn't her first rodeo. Gave me the full explanation of the process and did just what she said she would do. Ensured I was comfortable at each stage and gave me clear aftercare instructions.
Treatment area: clean. Fresh paper, sanitized, didn't worry about cleanliness.
Effectiveness: jury is still out. I've only had one treatment and I know everyone's results are different, but I'm happy I gave them a try!
Yesterday was my first (of 6) treatments. I was SO surprised at how practically painless the laser hair removal was. I did a lot of research on the different types of lasers there are and found that this was the least painful of all of the options available. I am so glad that I chose to do this. I can't believe I waited so long to try. While the front office staff may not be the brightest bunch, they were very nice & answered many of my questions without getting annoyed. The one thing I will note, is that since I was getting the Brazilian Area lasered, they charged me for my own tip - which was $25 & no one notified me about this prior to the appointment. I was a little annoyed, but felt it was a good thing for sanitary reasons. Since this was my first treatment, I cannot say whether the hair will grow back or not. I have high hopes! I will gladly do an update when I complete treatment.